Proprietor: James Ross
Trading Name: "James Ross Wedding Host"
Other Trading Names: "James Ross DJ", "James Ross"
Company Type: Sole Trader registered with HMRC
Contact Address: Flat 9, Blackheath House, 160 Harlesden Road, London, NW10 3RE
Contact Number: 07866 315528
Contact Email: James@JamesRossDJ.com
The "Provision of Services Regulations 2009" gives you the right to submit non-vexatious complaints; to receive a response as quickly as possible and for best efforts to be made to find a satisfactory solution.
My business is all about providing an exemplary service so if for any reason you are not happy with anything then please talk to me so we can find the best solution.
If during the event you need me to do something or do it differently then talk to me in person. If what you need is possible then this is the quickest and most efficient way for me to help you.
If you wish to make an official complaint then please send it to me by email so we both have a permanent copy. If an immediate response is not possible because further information or an investigation is required then I will acknowledge receipt first.
If you are unhappy with the outcome then further advice and complaints about a business should be directed in the first instance to the Citizens Advice Consumer Service on 03454 040506 (www.citizensadvice.org.uk) who will share the details with the Trading Standards Service in your area. You can mention that I am a member of "Buy With Confidence" – a Trading Standards Approval Scheme.